One till still shows the regular price.
At 08:30, the retail operations coordinator is checking the morning promotion across three stores. The approved price for 250 g coffee beans, SKU C-250, is 19.90 RON from 08:00. Its regular price is 24.90 RON.
Store 03 has put up the new shelf label. A till check at 08:18 still shows 24.90 RON. By 08:22, Store 07 had confirmed matching shelf and till prices. Store 11 has supplied a shelf check, but no till check has arrived.
The coordinator needs to report the mismatch at Store 03 and ask Store 11 for a till check. That means finding the promotion record, store messages and scan results, then checking what each store has actually confirmed.
The shelf says 19.90. This till says 24.90. I’ve sent the photo and the till check, but I don’t know who’s following it up.
Let’s keep those records together with the approved promotion and the person handling the next step.
A brief for each store shows what needs checking.
AI prepares a brief for each store with the approved price, shelf check and till result, each linked to its source and timestamp. It records the mismatch at Store 03 and the matching prices at Store 07. Store 11 stays open because its till price is still unknown.
Select a store below, then compare its records at 08:30 and 08:55. The later snapshot contains a recheck for Store 03. Each price links to the record behind it.
Store checks
2still need a check
Select a price or the approved promotion to inspect its record.
The shelf and till show different prices.
The shelf matches the approved promotion. The till check still shows the regular price. The cause has not been confirmed.
The pricing team investigates the discrepancy and applies any approved correction. The manager repeats the scan and checks the shelf before closing this issue.
Till record · Till 1 · C-250 A single-item test scan returned the price shown. This record does not confirm the price on other tills.
24.90 RON · Recorded at 08:18
What counts as a resolved issue?
A central update or a message saying “done” is not a checkout check. The assistant gathers evidence and prepares follow-up; authorised people approve price changes. A store recheck confirms the result for the product and till tested.
The coordinator reviews the discrepancy and sends it to the pricing team. That team investigates and makes any central configuration change within its existing authority. The store manager checks the shelf and repeats the scan on the affected till. The brief gives both teams the same SKU, expected price and evidence to work from.
Store 03 has a confirmed difference. Store 11 hasn’t sent a till check. I need those to remain two different statuses.
We’ll show the evidence behind each status. A missing check stays open until someone records it.
At 08:55, Store 03 records 19.90 RON on the tested till and confirms the matching shelf label. The manager can close the discrepancy for that SKU and till. Store 11 stays open until its own till check arrives.
- 1
Gather
Link the approved promotion to the shelf and till observations for the same product.
- 2
Distinguish
Separate a confirmed mismatch from a matching check and a check that is still missing.
- 3
Route
The pricing team investigates the discrepancy and makes any changes within its existing authority.
- 4
Recheck
The store manager records the shelf price and the price on the tested till. Other checks keep their own status.
Where the handling time goes
The comparison totals 19 minutes before and 9 minutes with the brief per discrepancy. Finding evidence takes eight minutes before and two with the brief; preparing and routing the issue takes six and two. The store recheck remains five minutes.
Time spent on each price discrepancy
The chart breaks down the work on one price discrepancy into gathering evidence, preparing the follow-up and checking again. It excludes waiting and the full time to resolution.
Before: 19With a shared brief: 9active minutes / discrepancy
View the breakdown and measurement scope
Total active work falls from 19 minutes to 9 with a shared brief. The store recheck takes five minutes in both cases. Waiting for replies or configuration changes is measured separately. These figures cover one discrepancy and exclude full resolution time, revenue, lost sales, refunds and margin.
| Activity | Before | With a shared brief |
|---|---|---|
| Find the relevant evidence | 8 | 2 |
| Prepare and route the follow-up | 6 | 2 |
| Recheck shelf and tested till | 5 | 5 |
| Total active time | 19 | 9 |
The timings cover active work. Waiting for a pricing response or an available store colleague is tracked separately, so the total does not show how long the discrepancy took to resolve. The comparison also excludes revenue, margin and refunds.
The afternoon coordinator can follow the remaining checks.
The afternoon coordinator can see which discrepancy was resolved, what the recheck covered and which store still owes a result. The recheck confirms the price for that SKU on that till. Other tills and the rest of the promotion still need their own checks.
I’ve checked C-250 again. At 08:55, this till shows 19.90, matching the shelf. Can I close this check?
You can record that result for this product and the till you tested. Store 11 still needs its own check.
Each outstanding check lists the product, store, supporting records and person responsible. The next coordinator can pick it up without going back through the morning's messages.